Return & Exchange Policy

We stand behind every product we deliver. Here is our fair and transparent return policy.

⏱ 48-Hour Claim Window

All return and exchange requests must be raised within 48 hours of delivery. This window can only be extended by our support team — not by the customer. Requests raised after 48 hours will not be entertained under any circumstances.

💧 E-Liquids & Nic Salts

📹 Video Proof Required

If you experience any taste issues or smoke/vapour quality issues with an e-liquid or nic salt product, you must record a clear video showing the issue while using the product. Send this video to us on WhatsApp within 48 hours.

Record a video clearly showing the taste or smoke issue
Send the video on WhatsApp within 48 hours of delivery
Our support team will review and schedule a call with you
After call confirmation, our team will decide if a replacement is needed
Decision of our support team is final

🔋 Pod Devices & Hardware

📹 Unboxing Video Mandatory

Before opening the package, filling liquid, or taking the first puff — you MUST record a clear unboxing video. This video is required for any hardware claim to be considered valid.

Record unboxing video BEFORE opening the package
Video must show the sealed package, our label, and full unboxing
Fill liquid and record first use on video if device has issues
Send video to us on WhatsApp within 48 hours
Our support team will review and contact you for a call
Replacement decided after call confirmation by support team

❌ Not Eligible for Replacement

Water damage of any kind
Physical damage caused by the customer
Damage not related to transportation
Claims without unboxing video proof
Requests raised after 48 hours

🚬 Disposable Vapes

Record unboxing video before opening sealed package
Issues must be reported within 48 hours with video proof
Support team will review and confirm replacement after call
Used or opened products without video proof not eligible

⏰ Time Extension Policy

The 48-hour claim window is strictly enforced. Extensions can only be granted by our support team under exceptional circumstances — for example, if you are travelling or in an emergency. Customers cannot self-extend the window. Contact support immediately if you need an extension before the 48 hours expire.

💯 Our Guarantee

Every product we deliver is 100% original, sourced directly from authorised distributors with factory-sealed packaging. We offer video call confirmation before dispatch so you can verify your product before we send it out.

Have an Issue?

💬 Contact Support on WhatsApp